terms & conditions
By using our website and services, you agree to these terms. Please read them carefully before making a purchase.
1. Acceptance of Terms
By accessing and using the Pynkyra website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
⚠️ These terms constitute a legally binding agreement between you and Pynkyra.
2. Account Registration
To access certain features, you may need to create an account. By registering, you agree to:
Accurate Information
Provide true, accurate, and complete information
Account Security
Maintain the security of your account credentials
Age Requirement
Be at least 18 years old or have parental consent
Responsibility
Accept responsibility for all activities under your account
3. Orders & Pricing
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order.
- • Pricing: All prices are in Indonesian Rupiah (IDR) and include applicable taxes unless otherwise stated
- • Payment: Full payment is required at the time of order
- • Cancellation: We reserve the right to cancel orders due to pricing errors, product unavailability, or suspected fraud
- • Confirmation: Order confirmation whatsapp is sent upon successful payment
4. Products & Descriptions
We strive to provide accurate product descriptions and images. However, we do not warrant that:
- • Product descriptions, images, or colors are completely accurate, current, or error-free
- • Products will be available at all times (stock is subject to availability)
- • All products match the exact color you see on screen (colors may vary slightly due to monitor settings)
Note: We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
5. Shipping & Delivery
Please refer to our Shipping & Returns page for detailed information.
- • Estimated delivery times are provided for guidance only
- • We are not responsible for delays caused by couriers, customs, or unforeseen circumstances
- • Risk of loss passes to you upon delivery of products to the carrier
- • We ship to all provinces in Indonesia and selected international locations
6. Returns & Refunds
Our return policy allows returns within 14 days of delivery. Please review our full Return Policy for details.
- • Returns are subject to the conditions outlined in our Return Policy
- • Approved refunds will be issued as Store Credit within 1-3 business days after we receive and inspect the returned item
- • Exchanges are subject to stock availability
- • Shipping fees are non-refundable and will not be included in the Store Credit balance unless the return is due to our error
7. Intellectual Property
All content on this website, including but not limited to:
- • Product images, designs, and descriptions
- • Logo, brand name "Pynkyra", and trademarks
- • Website design, layout, and code
- • All text, graphics, and digital assets
Are the exclusive property of Pynkyra. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. User Conduct
When using our website, you agree not to:
Violate Laws
Use the website for any unlawful purpose
Harassment
Harass, abuse, or harm others
Impersonation
Impersonate any person or entity
Disrupt Services
Interfere with or disrupt our services
9. Limitation of Liability
To the maximum extent permitted by law, Pynkyra shall not be liable for:
- • Any indirect, incidental, or consequential damages
- • Loss of profits, data, or business opportunities
- • Damages arising from the use or inability to use our website
- • Any third-party conduct or content
Our total liability shall not exceed the amount you paid for the product or service in question.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Termination
We reserve the right to terminate or suspend your account and access to our services without prior notice for:
- • Violation of these Terms & Conditions
- • Fraudulent or suspicious activities
- • Non-payment or chargebacks
- • Any conduct that we deem inappropriate or harmful
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jakarta, Indonesia.
13. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the modified terms.
📌 Tip: We recommend reviewing this page periodically to stay informed of any updates.
14. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us.
Available Mon-Fri, 9 AM - 6 PM