shipping & returns
Everything you need to know about shipping, delivery, and our return policy. We want you to shop with confidence.
Shipping Information
How we get your order to you
Calculated at checkout
Estimated delivery: 3-5 business days
- Tracking number provided
- Free for orders over Rp 500.000
Calculated at checkout
Estimated delivery: 1-2 business days
- Priority handling & shipping
- Real-time tracking updates
Calculated at checkout
Estimated delivery: 7-14 business days
- Available for selected countries
- Customs duties may apply
Delivery Information
What to expect when your order ships
Processing Time
Orders are processed within 1-2 business days
Tracking
You'll receive a tracking order via whatsapp
Delivery Area
We ship to all provinces in Indonesia
Note: Delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances. We'll keep you updated every step of the way.
Return Policy
Simple returns, with store credit for your next PYNKYRA piece
Return Window
14 Days
Condition
Unworn & Unwashed
Tags & Packaging
Must be intact
📋 Return Conditions
- Items must be in unworn, unwashed, and undamaged condition with all original tags attached
- Returns must be initiated within 14 days of delivery
- Items must be returned in original packaging to prevent damage during transit
- Proof of purchase (order number) is required for all returns
💳 PYNKYRA Store Credit
Once your returned item passes our quality inspection, the eligible value will be issued as PYNKYRA Store Credit. Store Credit can be used toward future purchases on PYNKYRA and is not refunded to the original payment method.
🚫 Non-returnable Items
The following items cannot be returned:
- ✕ Underwear, lingerie, and swimwear (hygiene reasons)
- ✕ Items marked as "Final Sale" or "Clearance"
- ✕ Items damaged by the customer (not manufacturing defect)
- ✕ Items returned without original tags or packaging
Exchange Policy
Need a different size or color? We've got you covered
🔄 How Exchanges Work
- 1. Request an exchange within 14 days of delivery
- 2. Send back the original item, unworn, unwashed, undamaged, with all original tags attached
- 3. Once the returned item passes our quality inspection, the eligible value will be issued as PYNKYRA Store Credit
- 4. Use your Store Credit toward the requested size or color, subject to availability
📝 Important Notes
- • Exchanges are subject to stock availability
- • If the requested item is unavailable, the eligible value will remain available as PYNKYRA Store Credit for a future purchase
- • If the replacement item costs more, the difference must be paid by the customer
- • If the replacement item costs less, the remaining Store Credit stays available for future purchases
- • Return and exchange shipping costs are the responsibility of the customer unless the return is due to a PYNKYRA error or manufacturing defect
Refund Process
Your approved refund is issued as PYNKYRA Store Credit
Return Received
We inspect your return within 1-2 business days
Refund Approved
After the item passes inspection, the eligible value is issued as PYNKYRA Store Credit
Store Credit Ready
Your Store Credit can be used toward future purchases on PYNKYRA
Important: Approved refunds are issued as PYNKYRA Store Credit and are not returned to the original payment method. Shipping fees are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
frequently asked questions
Still have questions?
Our customer service team is here to help you with any questions about shipping or returns.
Available Mon-Fri, 9 AM - 6 PM