our commitment
We want you to love every piece. Here's how we make it right.
1. Overview
At Pynkyra, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. This policy outlines the terms and conditions for returns and exchanges.
2. Return Window
You have 14 days from the date you receive your order to request a return. Items must be returned within 14 days after the return request is approved.
3. Return Conditions
To be eligible for a return, items must meet these conditions:
- Items must be in unworn, unwashed, and undamaged condition
- All original tags and packaging must be attached
- Proof of purchase (order number or receipt) is required
- Items must be returned in original packaging to prevent damage
4. Non-returnable Items
The following items cannot be returned:
- Underwear, lingerie, and swimwear (for hygiene reasons)
- Items marked as "Final Sale" or "Clearance"
- Items damaged by customer (not manufacturing defect)
- Items returned without original packaging
5. How to Request a Return
Login & Go to Orders
Log in to your account and navigate to "My Orders"
Select Item & Submit Request
Choose the item you want to return and fill out the form
Wait for Approval
We'll review your request within 1-2 business days
Return Shipping
Once approved, ship the item back to our warehouse
6. Refund Process
💳 Store Credit Refund: Approved returns will be issued as Store Credit within 1-3 business days after we receive the item, which you can use for your next purchase.
* Shipping fees are non-refundable and will not be included in the Store Credit balance unless the return is due to our error.
Need Help?
Our customer service team is here to assist you with any questions.
Available Mon-Fri, 9 AM - 6 PM